Skip to main content
VenueDrive

VenuDrive VIP — Terms & Conditions

A product of VenuDrive, LLC

Effective Date: June 15, 2026

These Terms and Conditions (these “Terms”) form a legally binding agreement between VenuDrive, LLC (“VenuDrive,” “we,” “us,” or “our”) and you, whether you are a business customer, an authorized user of a business customer, or a guest or member of the public (“you” or “Customer”). They govern your access to and use of the VenuDrive VIP platform, including our websites, web and mobile applications, booking widgets, and related services (collectively, the “Services”).

By creating an account, clicking “I agree” (or a similar button), or accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity. You must be at least 18 years old to use the Services. If you do not agree to these Terms, do not use the Services.

1. Definitions

  • “Services” means the VenuDrive VIP software-as-a-service platform and all related websites, applications, widgets, features, and documentation we make available.
  • “Customer” means a business customer (such as a venue, bar, nightclub, hospitality group, or event organizer) that subscribes to the Services.
  • “Authorized User” means each employee, agent, or contractor a Customer authorizes to access the Services on its behalf.
  • “End Users” means guests and members of the public who make reservations, purchase tickets, join guest lists, or otherwise transact with a Customer through the Services.
  • “Customer Data” means any content, data, or information a Customer or its Authorized Users upload to or generate within the Services, including End User and reservation data.
  • “Order” means an ordering document, online sign-up flow, or subscription plan that specifies the Services purchased and the applicable fees.

2. Accounts and Access

To use certain features you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately of any unauthorized use or suspected security breach. We may assign or require you to select usernames, passwords, and other access protocols, and we have no obligation to verify the authority or source of any access using your credentials.

Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for its internal business purposes during the applicable subscription term. Customer is responsible for all acts and omissions of its Authorized Users.

3. Acceptable Use

You agree not to, and not to permit anyone using your credentials to:

  • use the Services in violation of any applicable law, regulation, or third-party right, including laws governing the sale or distribution of alcohol;
  • copy, modify, reverse engineer, decompile, or create derivative works from the Services, except as expressly permitted;
  • resell, sublicense, or commercially exploit the Services except as expressly authorized;
  • use the Services to build a competing product or service;
  • upload or transmit any content that is unlawful, defamatory, obscene, harassing, fraudulent, infringing, or otherwise objectionable;
  • upload viruses, malware, or other harmful code, or otherwise interfere with or disrupt the integrity or performance of the Services;
  • use robots, scrapers, or other automated means to access or extract data from the Services without our consent; or
  • remove, obscure, or alter any proprietary notices on the Services.

We may monitor use of the Services and may suspend or limit access where we reasonably believe these Terms have been violated or where use poses a risk to the Services, other users, or our reputation.

4. Reservations, Tickets, and Venue Responsibilities

The Services facilitate reservations, ticketing, guest lists, cover charges, and related transactions between Customers and End Users. Each venue is solely responsible for the goods and services it provides, for honoring or declining reservations and entry, and for compliance with all applicable laws, including obtaining and maintaining any required liquor and other licenses and permits. A venue retains the right to refuse entry to any End User who fails to meet its requirements (for example, dress code, valid identification, legal age, or sobriety). VenuDrive is not a party to the transaction between a venue and an End User and is not responsible for the acts or omissions of any venue or End User.

5. Fees and Payment

Fees for the Services are set out in the applicable Order or subscription plan and may include recurring subscription fees, setup fees, and per-transaction fees. Unless stated otherwise:

  • fees are due in accordance with the Order and are non-refundable except as expressly provided;
  • you are responsible for all applicable taxes other than taxes on our net income;
  • if you select an automatically renewing subscription, it will renew and your payment method will be charged at the then-current rates unless you cancel in accordance with these Terms before the renewal date;
  • for transactions we process on a venue’s behalf, we may deduct applicable transaction fees before remitting the balance to the venue; and
  • overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Venues are responsible for chargebacks and refunds arising from their transactions and for verifying End User identification and payment where required at the point of service.

6. Customer Data and Privacy

As between the parties, Customer owns its Customer Data. Customer grants VenuDrive a non-exclusive, worldwide, royalty-free license to host, use, process, transmit, display, and disclose Customer Data as necessary to provide and improve the Services, and to use aggregated and de-identified data for lawful business purposes. Customer is responsible for the accuracy, quality, and legality of Customer Data and for obtaining all consents necessary for us to process it, including any personal information of End Users. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. To the extent VenuDrive discloses End User personal data to a Customer, the Customer agrees to protect it with appropriate safeguards, use it only to provide services to the End User, and not disclose it except as permitted by law and these Terms.

7. Intellectual Property

The Services, including all software, content, designs, text, graphics, and trademarks (excluding Customer Data and User Content), are owned by VenuDrive or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted, no rights are transferred to you. You may not use our name, logos, or marks without our prior written consent. Any feedback or suggestions you provide about the Services are non-confidential, and you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

8. User Content

The Services may allow users to submit content such as text, images, reviews, and comments (“User Content”). You are solely responsible for your User Content and represent that you have all necessary rights to it and that it does not violate these Terms or any law or third-party right. By submitting User Content, you grant VenuDrive a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display it in connection with operating and promoting the Services. We may, but are not obligated to, monitor, remove, or restrict User Content at our discretion.

9. Third-Party Services and Links

The Services may integrate with or link to third-party products, websites, and services that we do not control. Your use of any third-party service is governed by that third party’s terms and privacy policy, and we are not responsible for third-party products or content.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THEY WILL MEET YOUR REQUIREMENTS. THE SERVICES MAY BE SUBJECT TO LIMITATIONS AND DELAYS INHERENT IN THE USE OF THE INTERNET.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VENUDRIVE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to defend, indemnify, and hold harmless VenuDrive and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your access to or use of the Services; (b) your Customer Data or User Content; (c) your violation of these Terms or any law; (d) your violation of any third-party right; and (e) for venues, any occurrence on or around your premises or in connection with your provision of goods and services to End Users.

13. Term, Suspension, and Termination

These Terms remain in effect while you use the Services or have an active subscription. Either party may terminate for material breach that remains uncured 15 days after written notice. We may suspend or terminate access immediately if you breach these Terms, fail to pay amounts due, or use the Services in a manner that could harm the Services, other users, or our reputation. You may terminate by closing your account and discontinuing use, subject to any minimum commitments in your Order. Upon termination, your right to use the Services ends, and each party will return or delete the other’s confidential information as required. Sections that by their nature should survive termination will survive.

14. Changes to the Services and Terms

We may modify or discontinue the Services, in whole or in part, at any time. We may also revise these Terms from time to time. If we make material changes, we will provide notice through the Services or by email, and the changes will take effect as stated in the notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [Insert State], without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in [Insert County/State], and each party waives any right to a jury trial in any dispute arising out of or relating to these Terms, to the extent permitted by law.

16. General

  • Entire agreement. These Terms, together with any applicable Order and our Privacy Policy, are the entire agreement between the parties regarding the Services and supersede prior agreements on the subject.
  • Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.
  • Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Relationship. The parties are independent contractors, and these Terms do not create any agency, partnership, or employment relationship.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Notices. Notices will be provided by email, through the Services, or by mail to the address on file.

17. Contact Us

Questions about these Terms may be directed to:

VenuDrive, LLC
Email: [email protected]